Managing a Negative Employee

We’ve all experienced it –the negative employee who never says anything positive and always anticipates the worst. Unfortunately, a single negative attitude spills over the rest of the team pretty quickly. It can: Lower morale Breed resentment Increase turnover Generate customer dissatisfaction Incur liabilities As you probably know from personal experience, working with a “Negative Nick or Nancy” is no …

Problem Solving – Part II: Tips and Tools 

Last week, in Problem-Solving – Part I, we discussed the Why and How of problem-solving. But what if problem-solving skills don’t come naturally? Well, problem-solving is a soft skill, which means it comes naturally to some and is harder to learn for others. But the good news is that you can still refine the skill until it’s a sharp and ready tool …