“The art of communication is the language of leadership.” — James Humes
It’s common knowledge that communication is vital in any healthy, human-to-human relationship —and workplace relationships are NOT excluded. Especially from you as a leader within the business. Making effective communication an integral part of your company brings many benefits.
- It builds trust: Maintaining open, transparent communication with your employees, listening to their questions and feedback, and walking your talk establishes solidity and confidence.
- It mitigates conflict: Typically, communication — or the lack thereof— is at the root of most conflicts. Human nature decrees potential conflict can arise whenever just two people are in the same room. Taking time to listen well, asking questions, and seeking to understand helps diffuse the potential for conflict. Sure, sometimes you need to deliver criticism, but even then, honest communication guided by kindness and understanding can nip conflict in the bud.
- It boosts employee engagement and morale: When you communicate effectively and openly in your company, your employees will work harder. Sure, it sounds like a bold, blanket statement. But think about it. If you communicate well with your team, and they trust you and know that you’ve got their backs, they’ll feel motivated and safe to push themselves harder. Their morale will be higher, and productivity will climb.
“But how to communicate with my employees? That’s what I want to know!”
Great question! We’re glad you asked.
Two professors from the University of Wisconsin, Scott M Cutlip, and Allen H. Center, wrote the first edition of Effective Public Relations in 1952. Multiple editions later, the 7 C’s of communication remain the cornerstone of effective business communication.
The 7 C’s of Effective Communication
- Completeness: Ensure your communication is complete. Include all pertinent facts and information about the subject at hand.
- Conciseness: Be brief and to the point. Make every word count.
- Clearness (Clarity): Stay focused. A clear message is articulate and Coflows in a way that tracks and makes sense. Be specific and appropriate with your verbiage.
- Consideration: Target your audience. Consider their background, experience, and education. How has it affected their perspective? Adapt your tone, style, stories, and scenarios based on the mindset of the audience.
- Concreteness: Leave no room for misinterpretation. By supporting your message with relevant facts and scenarios, you establish an excellent reputation for yourself and whatever it is you’re trying to convey.
- Correctness: Tell the truth. Make sure your facts are lined up. If you’re sending an email, make sure your grammar and spelling are correct. By being accurate and precise, you create credibility with your audience.
- Courtesy: Be polite. Thoughtful. Respectful. Kind. Be aware of the recipient’s time and perspective. Speak to them the way you want them to speak to you.
Solid communication is all about building a relationship. And that’s where we come in. At Hamilton Connections, we pride ourselves on relationships. Our people-focused method connects you to the talent your company needs. Looking to hire? New to using a staffing company? Do you have questions and want to know more? Contact us today!